Spartaza support and complaints

Contacting support

Spartaza shows a LiveChat window with a Support 24/7 panel. To start, enter your name and email and press Start the chat. We could not verify a phone line or a postal address, so use the chat. Keep screenshots, the time and date, and the transaction details with you.

If you have a complaint

Contact support first and state the problem, the date and what you want done. Keep a copy of the reply. Because Spartaza has no UK licence, UK ADR schemes and the Gambling Commission may not be able to act. For gambling harm call GamCare on 0808 8020 133. Back to the review.

What to prepare

• Your username or the email on the account.
• The date, time and amount of any transaction.
• Screenshots of the problem or the error message.
• A short, plain description of what you want done.

Write down the chat reference if one is given, and ask for the reply by email so that you have a record. If an answer is slow, say so politely and ask for the date by which you will have one.

Responsible gambling

Gambling is for adults aged 18+. Set limits, never chase losses and stop if it stops being fun. GamCare offers free, confidential support on 0808 8020 133, any time. GAMSTOP is the UK self-exclusion service, though it covers only UK-licensed sites, so it may not block Spartaza. Need help with the site itself? See Contacts.